It's Not Our Fault, Honest!
13 July 2010
I called the bank again today about my Visa Electron card problem but the matter still hasn't been resolved. This time, because I'd ordered a new card yesterday, they were trying to blame it on that. I had to repeatedly tell them that this problem existed way before I ordered a new card. However, they also told me that because I'd ordered a new card, the expiry date on my current card had changed. They told me to try it again with the new expiry date and see if that worked. It didn't, no surprise there. I asked them once again to make sure there wasn't a problem with my account or a block on the card. They said there was absolutely nothing wrong. I would have argued further but it seems like they've already sent my new card out by First Class post so it should arrive in the next couple of days. I decided to wait for that to arrive and see if the problem continues.
Meanwhile, just in case I am stuck with a Visa Electron card that won't work online, I've decided to apply for a Lloyds TSB account. Unlike Halifax's basic account, they offer a proper Visa Debit card rather than a Visa Electron card. The only drawback is that I'm only allowed to withdraw cash from a Lloyds TSB cash machine, but on the plus side I am allowed to use the branch counters to pay in money (unlike Halifax if it's less than £300). If my application is successful, I may turn the Lloyds TSB account into my main one, and just have the Halifax account as a back up. I haven't heard from them yet so I'll have to wait and see.
Posted byHocchan at 6:49 pm
